No return shipments will be accepted without an approved RMA number. RMA requests can be submitted at yostlabs.com/support/rma-request/.
Limited Product Warranty
Yost Labs warrants the media and hardware on which products are furnished to be free from defects in materials and workmanship under normal use for sixty (60) days from the date of delivery. No warranties exist for misuse. Yost Labs will repair or replace any defective product which is returned within this time period.
Hardware may be returned within 30 days of delivery for credit or refund, only if unopened and unused. Hardware with custom features and custom set-up may not be returned except in accordance with the Limited Product Warranty. If hardware has been opened but is unused and is returned within 30 days of delivery, a partial refund may be provided at Yost Labs’ discretion. Partial refunds provide the purchase price, less shipping, less a 15% re-stocking fee, less the charges for any parts, materials, or manuals which are deemed not resalable due to damage, wear, or loss of merchantability.
All returns must be made to the original point of sale. Yost Labs does not provide consumer refunds for sales made through distributors or other third-party vendors. No returns are accepted from distributors without prior written agreement.
Any quantity discount granted on the original sale will be adjusted when returns are processed, and lost discounts will be deducted from the refund amount.
Technical and User Support
All products include telephone and email support. This includes general questions about hardware use, device programming, and troubleshooting.
To request hardware repair outside of the Limited Product Warranty, complete the RMA request form. The Buyer will be responsible for shipping charges back to Yost Labs and re-shipping of the repaired unit. Yost Labs will provide a repair estimate to Buyer when the RMA is approved. Buyer authorizes repair of the unit by returning the unit to Yost Labs. If Buyer does not provide payment for repairs and shipping costs within 30 days, Buyer will be deemed to have authorized Yost Labs to dispose of the unit(s).
Any information you provide to us via our webpage, including your name, email address, and other contact information, will not be shared with anyone outside of the operations of Yost Labs. without your permission.