No return shipments will be accepted without an approved RMA number. RMA requests can be submitted with the online form.
Limited Product Warranty
Yost Labs (“YL”) warrants the media and hardware on which products are furnished to be free from defects in materials and workmanship under normal use for sixty (60) days from the date of delivery. No warranties exist for misuse. YL will repair or replace any defective product which is returned within this time period.
Hardware may be returned within 30 days of delivery for credit or refund, only if unopened and unused. Hardware with custom features and custom set-up may not be returned except in accordance with the Limited Product Warranty. If hardware has been opened but is unused and is returned within 30 days of delivery, a partial refund may be provided at YL’s discretion. Partial refunds provide the purchase price, less shipping, less a 15% re-stocking fee, less the charges for any parts, materials, or manuals which are deemed not resalable due to damage, wear, or loss of merchantability.
All returns must be made to the original point of sale. YL does not provide consumer refunds for sales made through distributors or other third-party vendors. No returns are accepted from distributors without prior written agreement.
Any quantity discount granted on the original sale will be adjusted when returns are processed, and lost discounts will be deducted from the refund amount.
To request hardware repair outside of the Limited Product Warranty, complete the RMA request form. The repair and re-shipping charges must be pre-paid. YL will provide a repair estimate to Buyer prior to performing repairs, and get Buyer authorization. If Buyer elects not to repair, Buyer must pay shipping costs for the return of the hardware within 30 days, or Buyer will be deemed to have authorized YL to dispose of the unit(s).